Replacement Parts

Tubelox is great! My replacement piece order was missing two pieces so I emailed the company and the new pieces are now on the way! Jaylynne in customer service was really quick to solve this problem. Great company, great building experience, great customer service!

I'm so greatful to find a company that stands behind their product. We got the deluxe set innitally for Easter with the overpack shipping option, but it didn't arrive in time nor was the package discrete. They refunded the fee for overpack shipping immediately. Then after my kids had been playing with the set (non stop I might add) for 3 days and wore through two wheels and a small straight peice I contacted the company asking how I could get replacement parts.
They graciously gave me a code and directed me to the website to get the parts asap. They came quickly and the kids have been merrily playing since!

Recently received our replacement pieces. Service was excellent, we are so happy with our purchases at Tubelox!

I had purchased the deluxe set and it was missing a very important curved tube. I understand sometimes this stuff just happens In the factory, simple mistake. I reached out to Tubelox and explained my issue to them. They replied very quickly and professional. Offered to replace the missing tube at no cost to me. Delivery was speedy quick as well. So satisfied with the excellent customer service I received and my child LOVES THESE TUBELOX!!! I am highly considering purchasing a second deluxe set!

They came quickly and without any shipping!! Got to love it!!